Help and support

Something not working, or an idea for Kipi? Email us and a real person will reply, usually within two days.

hello@getkipi.space

It helps to include your iPhone model, iOS version, and the app you were saving from.

Common questions

Kipi isn’t in my share sheet. Tap Share in any app, scroll the row of app icons to the end, tap More, then turn on Kipi. You can drag it to the front so it’s always there.

A save has no picture. Some apps, like TikTok and Instagram, load their pages slowly. Kipi tries again in the background, so the picture often appears a little later. Private posts can’t be previewed.

How do I restore my saves on a new iPhone? Sign in with the same Apple Account, install Kipi and open Settings → Backup and restore. Kipi finds your backup automatically. If it asks, enter the recovery code you saved when you turned backup on.

How do I cancel Kipi Pro? Open your iPhone’s Settings, tap your name, then Subscriptions, then Kipi. Your saves stay on your phone after you cancel. Automatic backups pause.

I bought Pro but it isn’t showing. In Kipi, open the Pro screen and tap Restore purchases, while signed in with the Apple Account you paid with.

How do I delete my data? Settings → Delete everything removes all saves from your phone. See the privacy policy for backups.